Terms and conditions of use
Updated on 06-15-2021.
These general conditions of sale govern all relations between:
The company NEROX INVEST, with a capital of FCFA 1,000,000, head office Douala, Akwa rue joffre, PO box: 1027, Tel: (237) 690 90 40 30, registered in the Trade and Furniture Credit Register under the RC number / DLA / 2014 / A / 2261,
Hereinafter referred to as the "Seller" and
The natural or legal person who orders one or more product (s) on the Website www.superlifeteam30.com
Hereinafter referred to as the "Customer"
Unless otherwise agreed in writing, the placing of orders by the Customer entails the express and unreserved acceptance by the latter of these General Conditions of Sale and excludes the application of any different or contrary provisions that may appear on commercial documents or on the General Conditions of Purchase of the Customer.
PREAMBLE
The Seller specializes in the online sale of health products from the company SUPERLIFE WORD as long as they are not prohibited by the laws and regulations in force in the territories where the products are marketed.
The Seller sells its products exclusively online via its website www.superlifeteam30.com (hereinafter referred to as "the Site").
The Seller does not have a store apart from its website.
All products sold by the Seller are listed on the Site. The Site is accessible by the Customer 24 hours a day, 7 days a week and all year round except in the event of maintenance operations.
1. OBJECT
The General Conditions of Sale aim to describe the terms of online sale of goods and services between the Seller and the Customer. They express all the obligations and rights of the Parties. The Customer has the option of saving and / or printing them.
2. GENERAL
2.1 Full legal capacity of the Client:
A Customer, under the General Conditions of Sale, is any legal or natural person, enjoying all their legal capacities and mental faculties on the date of the validation of their order.
2.2 Customer identification via a password:
During the first order and in order to personalize its environment, an email address and a password must be entered by the Customer. A uniqueness and e-mail address check is then performed by the system. If the password is lost, the Customer can click on the "Forgotten password" section and enter their e-mail address. The Customer will receive a new password at his email address. This password is not used in any way to make any payment.
This strictly confidential password will be requested from the Customer each time they connect to the Site. The Customer is solely responsible for its use.
2.3 Fields of application, enforceability and duration of the General Conditions of Sale:
The Customer acknowledges having read the General Conditions of Sale and expressly declares to accept them. The placing of orders by the Customer entails the express and unreserved acceptance by the latter of these General Conditions. In this sense, the Customer accepts without reservation all the stipulations provided for in these said Conditions. The General Conditions of Sale are those in force on the Site on the date of validation of the order by the Customer. The General Conditions of Sale are valid for the period necessary for the supply of the goods and services purchased, until the expiry of their guarantees. The fact that the Seller does not avail himself at a given time of any clause of the General Terms and Conditions of Sale cannot be interpreted as a waiver of his subsequent reliance.
2.4 Proof:
Unless proven otherwise by the Customer, the Seller's automatic registration systems are considered as proof of the nature, content and date of the sales contract.
2.5 Modification of the General Conditions of Sale:
The Seller reserves the right to adapt or modify the General Conditions of Sale at any time. In the event of a modification, the General Conditions of Sale in force on the day of the order will be applied to each order. Also, the Customer is invited to come and consult the Site regularly in order to keep abreast of the most recent developments.
3. CHARACTERISTICS OF PRODUCTS AND PRICES
3.1 Viewing the characteristics of products and services:
The Seller presents on its Site the products and services as well as their detailed descriptions allowing the Customer to know, before the final order is taken, their essential characteristics.
The Customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, components, weight, quantity, color, particularities of the products, cost of services and limitation of certain categories of products. ) and expressly declares to accept them without reservation.
3.2 Availability of products / validity of the offer:
The product offers and prices appearing on the Site are valid as long as they are visible and available. A product that has become temporarily unavailable is indicated as such.
It is nevertheless specified that the simple fact of adding a product in the basket does not constitute validation of the order. Also, it is possible that all or part of the quantity of a product placed in the basket may no longer be available at the time of validation of the order. In this case the Customer is informed directly and before the payment of his order.
The Seller will make every effort to ensure the availability of the entire range of products and services offered.
3.3 Geographic area.
The online sale of the articles presented on the site is reserved for buyers from all over the world.
3.4 Price:
The prices indicated are those of the Seller and recommended by the company SUPERLIFE WORD and can in no case be applied in stores or other Internet sites published by NEROX INVEST.
Product prices may change between the time the order is placed and the day the products are delivered. In the event of a price modification (upward or downward), the prices in force on the day of the order (and not on the day of delivery of the products) will be applied to each order.
The prices of the products and services presented on the Site are indicated by default in CFA Francs all taxes included (TTC), however the customer has the possibility of choosing another presentation currency among those available on the site. They are applicable during the validation of the order by the Customer and do not include the contribution to the shipping costs, invoiced in addition, and indicated before the final validation of the order.
Prices are subject to VAT and any change in the legal rate of this VAT will be reflected in the price of the products and services presented on the Site, on the date stipulated by the relevant implementing decree. The Seller does not reimburse the price difference between the Seller's prices and those charged by its competitors (Internet sites or stores) or those charged by the stores or Internet sites published by NEROX INVEST.
In the event of an entry, printing or calculation error showing a price significantly lower than the price normally charged, the Customer will be applied the lowest price unless this price is clearly derisory, that is to say without in relation to the actual value of the product ordered. In this case the order, even if it has been the subject of an automatic confirmation by the Seller, will be canceled. The Customer will be informed as soon as possible so that he can, if he wishes, place an order at the right price.
3.5 Promotions
The promotions (sale with price reduction, "3 for 2" offer ...) offered by the Seller may be limited to three (3) advantages per offer and per household (the limitation will be mentioned to the Customer in the event of selection of a quantity greater than the limit set when the promotional lot was placed in the basket). Beyond these limits, the Customer will have to pay the price of the products without benefiting from the advantages linked to these products.
4. ORDER
4.1 "My account" section:
4.1.1 Account creation:
To make purchases on the Site, the Customer must first create a customer account. This must be created exclusively on the Site:
* Either before any purchase by clicking on the link "I create my account".
* Or when selecting the first item in the basket.
To create an account, the Customer must provide, on the one hand, his email address and a password. These elements are confidential. The Customer will be solely responsible for the consequences of the use of his account, until it is deactivated.
On the other hand, information will be requested from the Customer to continue his registration (title, first name, last name, telephone number, e-mail address, exact delivery address, floor, postal code). The Customer undertakes to provide true and sincere information and to inform the Seller of any changes concerning them. A summary of the information provided is presented to the Customer and an email with the information is sent to him. This information is necessary for the management of orders and the commercial relationship between the Seller and the Customer. Consequently, failure to provide the requested information is tantamount to renouncing the creation of an account.
The Seller cannot be held responsible for any data entry errors and the consequences which may result therefrom such as a delay and / or an error in delivery. In this context, all the costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.
4.1.2 Use of the account:
The Customer has the possibility to consult the details of his current order by clicking on Basket then Basket detail.
The history of orders and invoices can be viewed at any time on the Site in the "my orders" section. The history is kept for 6 months on the Site.
When the contract is concluded electronically and it relates to an amount equal to or greater than 100,000 FCFA or its equivalent in other currencies, the Seller shall keep the contract for a period of 10 years from its conclusion when delivery is immediate or from the date of delivery when the latter is not immediate. The Seller guarantees access at any time to the person who signed if the latter so requests.
4.1.3 Deactivating the account:
In the event of non-compliance with the General Conditions of Sale by the Customer, the Seller reserves the right to deactivate, as of right and without compensation, the Customer's account without having to respect notice, after sending a letter. electronic or a registered letter with acknowledgment of receipt of formal notice, which has remained ineffective for more than 30 days.
However, it is specified that in the event of a serious and significant breach or fraud on the part of a Client, the deactivation of the account will be done automatically, without notice, without formality and without compensation. .
The Customer who wishes to deactivate his account will let the Seller know by e-mail or registered letter with acknowledgment of receipt sent to Customer Service.
The Seller undertakes to deactivate the account within a maximum of 7 days from receipt of this letter.
4.2. Confirmation of the order by the Customer:
The Customer places his order in accordance with the instructions appearing on the Site www.superlifeteam30.com. The ordering process is as follows:
Choice of articles and addition to the basket.
Validation of the contents of the basket.
Identification on the website.
Choice of delivery method.
Choice of payment method and acceptance of the General Conditions of Sale (C.G.V).
Payment validation.
The customer will receive an order confirmation email.
Any unconfirmed order cannot be honored. Thus, the simple fact of adding a product in the basket does not constitute validation of the order.
The Seller recommends that the Customer keep a record of the data relating to his order on paper or on a reliable computer medium.
4.3. Confirmation of the order by the Seller:
The Seller confirms that the Customer's order has been taken into account by sending an automatic e-mail including:
• the essential characteristics of the product ordered
• indication of the price including VAT
• where applicable, any difficulties or reservations relating to the order placed
The Seller may ask the Customer for proof of identity and address. In this case, the order will only be confirmed upon receipt and validation of these documents. The delivery time of the order may be influenced by any delay in the transmission of this information. In the event of non-supply of the parts, the Seller reserves the right to cancel the order and to reimburse the Customer for whom a debit would have taken place.
After these confirmation periods, the order will be canceled.
The Seller reserves the right not to confirm the order, in particular in the event of refusal of payment authorization by officially accredited bodies or in the event of non-payment of a previous delivery or payment dispute in progress. administration, in the event of a problem concerning the order received, in the event of an incomplete order, a foreseeable problem concerning the supply of the product, or in the presence of a withdrawal or recall procedure initiated concerning one or more of the products ordered. The Seller will inform the Customer by email.
Failure to confirm by the Seller within these deadlines cannot be considered as confirmation and acceptance of the order.
4.4. Modification of the order after payment
Once payment has been made, the order is sent to the Seller's warehouses for preparation. Also, it is no longer possible to modify it. If the Customer wishes to add products, he is invited to place a new order.
5. PAYMENT:
At no time may the sums collected be considered as a deposit or down payment.
The Customer explicitly acknowledges his payment obligation when confirming the order. In other words, by clicking on the button "Accept the T & Cs and pay", the Customer acknowledges that the placing of an order entails the payment thereof.
5.1. Description of the means of payment accepted by the Seller:
5.1.1 Cash on delivery:
The Seller accepts payment in cash on delivery exclusively in CFA Franc for amounts less than or equal to CFAF 500,000. This payment method is intended to reassure the customer of the reality of the shopping possibilities on the internet. However, the customer must have the change to avoid slowing down the services of the delivery person.
5.1.2 Cashier's check on delivery:
The Seller does not accept any other type of check other than bank checks. Even certified checks are not accepted. The customer is therefore required to establish contact with his bank to have a bank check issued before the date agreed for the delivery of the goods. The bank check will be made payable to NEROX INVEST.
5.1.3 Online payment platform:
The Seller offers holders of PayPal, Skrill (Moneybookers) accounts and other online payment services indicated in the payment section of the site to make their payment securely online. This method of payment is accepted given the flexibility, speed and security it offers in the settlement of transactions.
5.1.4 Mobile phone:
The Seller accepts payments by mobile phone via telecommunications operators and local banks (ORANGE, MTN, VIETTEL, CAMTEL Mobile, Societe Generale Cameroon).
5.1.5 Credit card:
The Seller accepts Bank Cards, Visa, MasterCard, American Express, and other cards indicated in the payment section of the site. The Customer informs the references of his bank card (card number, expiration date, cryptogram) on the day of the validation of the order, the payment will be made following the withdrawal of this one.
5.1.6 Bank transfer:
After confirming the order on the site www.superlifeteam30.com, the customer notes the order number and makes his transfer by entering the order number in the reason for his transfer. Example: Payroll Order N ° CDQUI-1406000001.
The transfer will be made to the credit of the following bank account:
Beneficiary: NEROX INVEST
Account number: 10003 03900 02390292468 70
Bank: Societe Generale Cameroon
If you are outside Cameroon
Beneficiary: NEROX INVEST
IBAN: 10003 03900 02390292468 70
BIC: SGCMCMCX
Bank: Societe Generale Cameroon
NB: Forgetting the order number when making your transfer is likely to create a delay in processing your order.
5.1.7 Money transfer
For customers who wish, they can make their payment via local (Express Union, Express Exchange, etc.) or international (Western union, Moneygram, etc.) money transfer agencies. All you have to do is check this payment method in the ordering process, an SMS will be sent to the customer with details of the beneficiary's contact details. NB: The seller does not send an email to the customer for the transmission of the beneficiary's contact details.
5.1.8 On credit at 30 days:
This means of payment is exclusively reserved for business customers, in particular certain businesses whose request has been previously studied and validated by the Seller's credit department.
5.1.9 Discount coupons and gift vouchers
The Seller ensures the reimbursement of discount coupons that may appear on the products and which are highlighted on the Site.
The Seller also accepts gift vouchers made available to customers on the site.
5.2 Default of payment:
The Customer guarantees the Seller that the means of payment used is valid and is not the result of a fraudulent transaction.
In the case of an order that has not been fully or partially paid by the Customer, the Seller undertakes to inform the Customer by email and to ask him to remedy it.
In the absence of a response or solution before the order delivery date, the Seller reserves the right in particular to refuse to make a delivery, to refuse to honor an order, even to cancel all the orders in progress or to suspend the Client's account.
In addition, the Seller authorizes himself to suspend any order or any delivery in the event of a refusal of payment authorization by the financial organizations.
5.3 Securing means of payment:
All banking transactions are carried out on the Site in a secure manner. Indeed, the Seller uses the SSL (Secure Sockets Layer) protocol of its service provider ATOS which encrypts the information in order to protect all data related to personal information and means of payment.
The information communicated when placing the order (card number and validity date) will not be stored on the Seller's servers.
To increase security, the Customer must communicate this information to each new order.
It is specified that the Customer can choose to activate the "One-Click" option by checking the box "Save my card for my next orders. By checking this box, you agree that your bank details will be saved in your online account, in a secure manner, so that you do not have to enter them again for future orders ”, the data linked to his bank card are not stored by the Seller, but through its provider PAYLINE. The One Click function can be activated if the Customer wishes, in order to avoid having to enter, during subsequent orders, the information relating to his bank card (the data relating to his bank card necessary for the payment of his subsequent orders). , will therefore be kept for this purpose by the service provider PAYLINE). The Customer can terminate the One Click service at any time.
If the Customer does not wish to activate the One Click option, the information required to pay for their order by credit card must be provided with each of their orders.
5.4 Invoice:
The invoice is established with each shipment. It is not sent by email but is available in digital format on the Site.
The Customer has the option of downloading and / or printing it, and requesting a paper edition of his invoice from Customer Service.
6. DELIVERY
6.1. General:
The products are delivered to the delivery address indicated by the Customer during the ordering process. The Customer therefore undertakes to receive the products at the address indicated on the order form. Delivery means the transfer to the Customer of physical possession or control of the good.
It is the Customer's responsibility to verify the accuracy of the information entered before confirming the order. In the event of an error in the wording of the recipient's contact details (in particular name, first name, street number and name, postal code, city name, name of the district, telephone number or email address), the Seller cannot be held responsible. the impossibility in which it could be to deliver the order.
The delivery of products is provided exclusively throughout Cameroon.
The order is delivered by third-party transport providers appointed by the Seller (hereinafter referred to as the "Deliverer").
The order is delivered in one go. The Seller nevertheless reserves the right to split the Customer's order into several shipments at no additional cost to the Customer. If the splitting is requested by the Customer, the shipping costs of each shipment will be at his expense.
Reminder: The Seller reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute remains.
6.2 Terms of delivery:
Delivery is made at home, at the office, or at a collection point at the address indicated by the Customer and in the presence of the latter or any person authorized to receive the goods. Delivery people are not required to enter the Customer's home or office. The Seller reserves the right not to act on an order from a Customer who cannot provide proof of his delivery address at the simple request of Customer Service or the Delivery Person.
The Customer agrees to provide proof of his identity, in the event of the deliveryman's request, by an official document in force and by communicating, if necessary, the order number which was assigned by the system to his order and which was communicated to him. in the email confirming receipt of the order.
If the Customer is unable to receive the order himself, he must appoint, to represent him, a third party with a power of attorney (power can be given on the site) and / or a photocopy of the card. identity of said Client.
No request for delivery of the package can be honored if the conditions indicated above are not respected by the Customer.
In the event of delivery to the Client's place of work, the Delivery Person not having access to the premises, the Client must take all the necessary precautions so that the Delivery Person can deliver the order to him and the Client can receive it.
The Seller cannot be held responsible for the delivery of the order to a third party present at the delivery address declared by the Customer during the validation of the order.
The delivery of 2 or more orders to the home of the same customer (people living under the same roof) on the same day, on the same time slot or on a different delivery slot than that chosen for the first order will give rise to the invoicing of '' as many home delivery packages, unless expressly agreed otherwise by the Seller's Customer Service.
Upon delivery of the order to the Customer at the address indicated and after the Customer has signed the delivery note, the Seller has fulfilled his delivery obligation. The Seller thus declines all responsibility in the event of subsequent loss or theft.
Following two (2) unsuccessful presentations due to the absence of the customer, the order will be canceled, and refunded after deduction of the costs of the second presentation.
6.3 Shipping costs:
Delivery charges may be required. The amount of delivery costs varies depending on the amount and weight of the basket, the place of delivery, the frequency of the Customer's purchase between 2 orders and the day and time chosen. Delivery costs are calculated automatically and indicated when choosing the day and time slot for delivery.
In other words, the Customer can know the amount of the delivery costs by consulting the section "see delivery prices".
6.4. Receipt of products:
The Customer agrees to be present at the indicated delivery address on the day and for the duration of the chosen time slot. The Customer undertakes to sign the delivery slip presented by the Deliverer on which he must make any precise and concise handwritten reservation concerning the products delivered. The Customer must in particular count the number of packages delivered to him.
If the Customer is absent during delivery, the Seller's Customer Service will contact the Customer to set a new delivery date. New delivery costs will then be borne by the Customer. The Seller therefore recommends that the Customer notify the Seller's Customer Service in the event of an impediment, at least 12 hours before.
In the event that products are found to be damaged or missing, the Customer must note any reservations on the delivery slip and contact Customer Service to follow up on the dispute.
The delivery note may be a paper document or an electronic medium kept by the Seller as proof of delivery. By signing the delivery note, the Customer acknowledges having received the exact number of packages appearing on the latter. The list of items actually delivered appear on the invoice available for 6 months for download on the SUPERLIFE website under my account.
6.5. Dispute management and product returns
In the event of a dispute, the original packaging must be kept until it is resolved. The Seller advises the Customer to inform Customer Service of this within a maximum of 24 hours from delivery.
In the event of an incident during delivery, the Customer must contact the Seller's Customer Service in the presence of the delivery driver in order to indicate the damage occurring during delivery. The Customer must then, within 24 hours, confirm the incident by e-mail to the address "complaints @ SUPERLIFE"; a person from the Seller's Customer Service will then contact the Customer in order to establish the possible methods of repairing the damage.
The Seller is likely to bring an expert to the Customer's home to validate or not the conformity of the delivery.
The Seller undertakes to provide a response to all requests or complaints within a maximum period of 10 days from the date of receipt thereof.
It is specified that the possible dispute can be managed directly by the Delivery Person who will in this case contact the Customer directly.
6.6. Delivery time
The delivery date is chosen by the Customer according to the delivery slots available on the Site. The date is valid, unless proven otherwise, as an agreement between the parties.
The Seller will then use its best efforts to meet the delivery times of the products ordered. In the event that these deadlines could not be met, the Customer will be automatically informed by all means such as in particular email, SMS or telephone.
In the event of late delivery, the Seller suggests that the Customer notify him of this delay by contacting Customer Service in order to agree together on the best solution.
7. RESERVATION OF OWNERSHIP AND TRANSFER OF RISKS:
It is agreed that the products which will be delivered and invoiced to the Customer will remain the property of the Seller until full payment of their price. Failure to pay may result in a claim for the products by the Seller. The above provisions do not preclude, from the delivery, the transfer to the benefit of the Customer of the risks of loss or deterioration of the products as well as of the damage they could cause.
8. RIGHT OF WITHDRAWAL
8.1 The right of withdrawal:
The customer has a period of fourteen (14) days to exercise his right of withdrawal.
The Customer must notify the Seller (at the address indicated in article 10) of his decision to withdraw by sending him, before the expiry of the aforementioned period, the standard withdrawal form, communicated on the site in the "my account" section. ”, Or an unambiguous statement expressing its willingness to retract.
The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party designated by the Customer, takes physical possession of the products.
The Seller recommends that Customers who wish to exercise their right of withdrawal complete the relevant form on the site, in the "my account" section, "my returns" menu, and send it to Customer Service. A return number of the product (s) concerned will then be assigned to it. The Customer will receive an email, which must be attached to the package, with the notification of his return number and the address where the product must be returned.
8.2. Return Conditions of Products:
The Customer must return the products to the Seller, without undue delay and, in any event, no later than seven days following the date of receipt of delivery.
The return of the product (s) is made in their original packaging and in good condition, accompanied by all possible accessories and documentation.
The Seller also recommends that the Customer return the product together with its original packaging in a package provided for this purpose, which does not allow the product to be identified (postal parcel, bubble envelope, craft paper, etc.).
The product (s) must / must be in perfect condition for resale. In other words, any incomplete or damaged product by the Customer following handling other than those necessary to establish its nature, characteristics and proper functioning will not be reimbursed. Finally, the Seller recommends that the Customer indicate the invoice number to which the products relate and the return number on the package.
The Customer bears all of the return costs in the event of the exercise of his right of withdrawal.
8.3. Reimbursement :
In the event that the Customer exercises the right of withdrawal, the Seller is required to reimburse all sums paid by the Customer no later than fourteen (14) days from the date of recovery of the products or until that the Customer has provided proof of shipment of these products. The date chosen is that of the first of these facts.
The Seller will proceed with the reimbursement using the same means of payment as the one that the Customer will have used for the initial transaction, unless the Customer expressly consents to a different means offered by the Seller.
However, the Seller is not required to reimburse, and therefore will not reimburse, the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.
It is specified that a product having benefited from a promotional advantage will be reimbursed at the price actually paid by the Customer or which should have been paid if it no longer meets the conditions to benefit from it.
It is recalled that the Customer bears all of the return costs in the event of the exercise of his right of withdrawal.
8.4 Exclusions from the right of withdrawal:
Any right of withdrawal is excluded
• for products liable to deteriorate or expire quickly (fresh products, products taken out of the cold chain, etc.);
• for hygiene products unsealed by the Customer and which cannot be taken back for reasons of hygiene or health protection (epilators, underwear, razors, toothbrush, etc.);
9. GUARANTEES
The Seller undertakes to deliver to the Customer a good or a service in accordance with his request ...
The Customer may, in any case, for tangible goods, avail himself of the guarantee of conformity.
Unless otherwise indicated on the product or its instructions, it is specified that the period during which it is foreseeable that the parts essential for the use of the product will be available on the market is 3 months from the date of purchase of the product. product.
10. CUSTOMER RELATIONSHIP
For any questions, information or complaints, the Seller's Customer Service is available to the Customer:
• On the website via live chat 24 hours a day, 7 days a week, all year round.
• By phone at (237) 690 90 40 30 (price of a local call) Monday to Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 1:00 p.m.
• By email: contact@superlifeteam30.com
11. USE OF PERSONAL DATA
11.1 Use of personal data
11.1.1
By using the Site, the Customer consents to the use by the Seller of personal data concerning him and that he communicated when registering on the Site or which are collected through the use of the Site by the Customer, such as: the purchases made, information on the most visited pages of the site, connection data (access providers, IP address, type of browser version) in order to be able to provide the services or products ordered and / or, subject to compliance with applicable legal provisions, to get to know the Customer better in order to offer him more suitable offers and services.
The fields appearing in the forms which are marked with an asterisk must be completed as well as the information relating to the orders. This information is necessary so that the Seller can process the Customer's orders and provide the various products or services offered.
For the purposes of processing the Customer's orders, their data may be transmitted to the Vendor's service providers or partners. The Seller will communicate the personal data thus collected to any internal service and to its service providers who contribute to the provision of orders for products or services provided. The Seller can also communicate the personal data to his organization for the prevention of fraud of payments by bank card (see on this point what is specified in the article confirmation of the order by the Seller of these General Conditions of sale) or any other administrative or judicial authority which requests it. It is hereby specified that the Seller may also communicate customer data to some of its service providers located outside Cameroon for the purposes of providing the services.
11.1.2
The Customer may, depending on the option (s) offered by the site and chosen by the Customer, accept that the Site:
1. May use their data for research purposes, to get to know the Customer better, and / or for commercial prospecting to send the latter information and promotional offers concerning the products and services marketed by the Seller, including through electronic. And possibly, transmit its data (with the exception of the email address for the purpose of commercial solicitations) to other NEROX INVEST company websites for the purposes of studies or commercial solicitation by post, and electronically.
2. If the Customer has expressly consented thereto, send his electronic contact details to other NEROX INVEST company websites or to third parties at the Carrefour Group in order to electronically review offers or information concerning them.
The use of the Customer's data by these third parties will be carried out according to their own conditions of use which it is the Customer's responsibility to take cognizance of. The Seller and the Site cannot be held responsible for the use by these third parties of the data thus transmitted according to the authorizations granted by the Customer to the Seller.
At any time, the Customer can modify the authorizations that he has communicated or that he has consented to in the "My account" section, by contacting Customer Service electronically or by sending a letter to:
- SUPERLIFE Customer Service, Akwa rue joffres, PO Box: 1027 Douala-Cameroon.
- By email: contact@superlifeteam30.com
11.1.3
In accordance with the provisions of the Data Protection Act, the Customer has the right to access and / or rectify the personal data collected which concerns him. These rights can be exercised from the Site or by letter addressed to the Seller, at the following address:
- SUPERLIFE Customer Service, Akwa rue joffres, PO Box: 1027 Douala-Cameroon.
- By email: contact@superlifeteam30.com
For any request for the right to access data, the Customer is requested to attach proof of identity to the letter.
11.2. COOKIES :
11.2.1
The use by the Customer of Cookies during his visit to the Site
To allow users of the Site to benefit from the services offered by it [such as - and if the latter offers it: purchases of products, consultation, registrations for the services offered, etc.], the optimization of its use and of its personalization (in particular the personalization of offers and advertisements) according to the user, the Site uses Cookies.
As long as the Customer does not decide to deactivate cookies, he accepts that the Site can use them. He can deactivate these cookies at any time, free of charge, from the deactivation possibilities offered to him and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the Site.
11.2.1: Cookies: definition and use
During the consultation of the Site by the Customer, information relating to the navigation of his terminal (computer, tablet, smartphone, etc.) on the Site can be saved in text files called "Cookies", installed on his browser. Cookies will be used to recognize the Client's browser during the validity period of the Cookie concerned.
Only the issuer of the Cookie concerned is likely to read or modify the information contained therein.
Some Cookies are essential for the use of the Site, others make it possible to optimize the use of the Site and to personalize the content displayed. Thus Cookies allow:
• To measure and analyze traffic and use of the Site, its sections and offered Services, allowing the Seller to carry out studies and improve the interest and ergonomics of the Site and its Services,
• To memorize the display preferences of the Customer's browser (language used, display parameters, operating system used, etc.) and to adapt the presentation of the Site during his visits, according to the display hardware and software or reading contained in the Customer's terminal and which are used for browsing the Site.
• To memorize information relating, for example, to a form that the Customer has filled in or to a service (registration, access to his account) or information that the Customer has chosen (subscribed services, content of his basket).
• To allow the Customer to access reserved and personal areas of the Site or its Services, such as his personal account, using identifiers or personal data concerning him previously communicated, allowing him, if necessary, to access personalized content,
• To implement security measures,
• Limit the number of advertisements displayed,
• To adapt the advertising content inserted on the Site to the Customer's interests and, possibly, with a link to a locality (eg list of the closest collection points),
• To adapt and send the Customer personalized advertisements which are specifically intended for him by means of electronic prospecting or by display on his terminal in advertising spaces containing Cookies issued by the Seller. This is thanks to the personal data that the Customer communicates in particular when registering or accessing one of the services and its use, to which the Seller associates the Cookies that it issues.
• When the Customer accesses a third-party site containing advertising space showing one of the Seller's advertising announcements, this announcement can be sent to the Customer by recognizing one of the Cookies previously placed by the Seller on the Customer's browser. These cookies can be set by technical service providers of the Seller and used.
11.2.3 Cookies placed by a third party on areas of the Site
The Site may contain Cookies issued by third parties (communication agency, audience measurement company, targeted advertising provider, etc.) allowing them, during the validity period of their Cookies:
• to collect navigation information relating to browsers consulting the Site,
• determine the advertising content likely to correspond to the Client's interests in order to send him targeted advertisements, with regard to his browsing history collected by the third party.
At any time, the Customer may prevent the collection of information concerning him via these third-party cookies, by clicking on the corresponding links ((see the chapter on the management and use of cookies by the Customer).
The issuance and use of Cookies by these companies are subject to their own terms of use.
11.2.4 Cookies integrated into third-party applications on the Site
The Seller is likely to include on the Site computer applications from third parties, which allow the Customer to share content from the Site with other people or to inform these other people of the Customer's consultations or opinions concerning content from the Site. Site. This is particularly the case of the "Share" and "Like" buttons from social networks such as Facebook "Twitter" "viadéo", etc.
The social network is likely to identify the Customer using this button, even if he has not used it when consulting the Site. This type of application button can allow the social network concerned to follow the Customer's navigation on the Site, simply because his social network account was activated on his browser (open session) during the navigation in question.
The Seller has no control over the process used by social networks to collect information relating to the Customer's browsing on the Site and associated with the personal data they have.
The Seller recommends consulting the conditions of use of his data on these social networks to find out the purposes of use, in particular advertising, the navigation information that they can collect using these application buttons. The Customer should ensure that the conditions of use of these social networks can allow him to regulate and restrict the use of his data by these social networks, in particular by setting up his user accounts with these last.
11.2.5 Sharing the use of the Customer's terminal with other people
If the Customer's terminal is used by several people and when the same terminal has several navigation software, the Seller cannot be sure that the services and advertisements intended for the terminal correspond to the specific use by the Customer of this terminal and not that of another user of this terminal.
The sharing with other people of the use of the Customer's terminal and the configuration of the parameters of his browser with regard to Cookies, are his free choice and his responsibility.
11.2.6 Management and use of Cookies by the Customer
The Customer can manage and modify the use of Cookies at any time according to the possibilities mentioned below.
The settings that the Customer will make are likely to modify his internet browsing and his conditions of access and use of certain services of the Site which require the use of cookies.
Thus the Customer can manage his Cookies:
• from its browser software, or
• inter-professional platforms, or
• when offered to him from a link in the list below.
Warning: the taking into account of the Customer's unsubscription is based on a cookie. Therefore, if he disables all cookies on his terminal or if he changes terminal, the Seller will no longer know that the Customer has chosen this option.
1) Management of the Customer's cookies from their browser software:
The Customer can configure his browser software so that Cookies are stored in his terminal or that they are rejected, either systematically or according to their issuer.
To find out the terms applicable to the management of cookies stored in his browser, the Seller invites the Customer to consult the help menu of his browser.
2) Online management of the Customer's cookies from inter-professional platforms:
The Customer can also connect to platforms, bringing together digital advertising professionals who allow them to know the companies registered on these platforms and which offer them the possibility of refusing or accepting the Cookies they use to adapt, depending on whether they collect, the advertisements likely to be displayed on their browser.
This platform is a centralized interface which allows the Customer to express his refusal or his acceptance of Cookies from a particular professional.
This procedure will not prevent the display of advertisements on the websites that the Customer visits. It will only block technologies that allow advertising to be tailored to its areas of interest.
3) Management of your cookies from the list below: We can also suggest (as soon as this option is active) to click on the links in order to deactivate the collection of information about you when you browse our Site , by the holders of the corresponding cookies. Through this link you are taken directly to the site of the company concerned, which is solely responsible for taking your request into account.
11.3 Newsletter
If the Customer has not decided otherwise when registering, the Customer will receive by electronic means, promotional offers or more generally information concerning the products and services of the website or the brand through the letter of information (newsletter) of the Seller or the Site. The Customer has the option of unsubscribing by clicking on the link provided for this purpose in the newsletter.
The Seller may possibly offer the Customer to subscribe to his newsletter (s) or to various newsletters from other companies or sites of the NEROX INVEST company, in the latter case the Customer's electronic contact details will be sent to them.
12. INTELLECTUAL PROPERTY
1. The texts and graphic elements, their assembly on the Site, and the Site itself are the exclusive property of the Seller and are protected under applicable copyright law. The logos, distinctive signs of the NEROX INVEST company are protected under trademark law.
Any deterioration of the elements present on the Site or the Site, as well as, in the absence of express authorization, any reproduction, download, copy, modification, commercial use, total or partial, of the various elements of the Site are prohibited and exposes their or its perpetrators to prosecution.
The General Conditions of Sale do not authorize the reproduction, modification or commercial use of the various elements of the Site.
2. By accessing this Site, the Seller grants you a user license under the following conditions:
- a private, personal and non-transferable right of use on the content of the Site or one of its components,
- a reproduction right for storage for reproduction on a single-user screen, in one copy, for backup copy or hard copy,
- any use of documents from the Site must mention its source.
Any other use is prohibited, in particular uses for commercial purposes, network use, repeated and systematic extraction of elements of the site carried out in contravention of the provisions of the Law, concerning the legal protection of databases.
3. Any use of the Site in contradiction with the provisions of this article constitutes an offense of counterfeiting, for which the person who has committed such an offense (Counterfeiter) may be asked to answer. Civil and criminal penalties can be imposed against any infringer.
13. RESPONSIBILITY
13.1 General:
The detailed product sheet is the only contractual source. As the products are constantly evolving, manufacturers may modify the technical composition and characteristics of the product references without notice, which are given for information only.
The Seller may exonerate himself from all or part of his liability by providing proof that the non-performance or poor performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure (defined in article 14 hereof).
13.2 Operation and use of the Site:
The Seller is only bound by an obligation of means with regard to the operation and continuity of the Site. The Seller can in no way be held responsible:
• the speed of access to the Site from other Internet sites, the speed of opening and consultation of the pages of the Site, external slowdowns, the suspension or inaccessibility of the service, fraudulent use by third party of all the information made available on the Site.
• for facts due to a case of force majeure as defined in article 14, breakdowns and technical problems concerning the hardware, programs, software of the Internet network which may, if necessary, lead to the suspension or termination of service.
• if the service offered by the Site proves to be incompatible or has malfunctions with certain software, configurations, operating systems or equipment of the Customer.
The Customer is solely responsible for the use he makes of the service and cannot hold the Seller responsible for any complaint and / or procedure made against him. He undertakes to take his personal responsibility for any complaint and / or procedure brought against the Seller and which is related to his use of the service.
The Seller reserves the right to make any changes and improvements to its services that it deems necessary or useful and will not be liable for any damage of any kind that may arise as a result.
In addition, the Seller reserves the right, without notice or compensation, to temporarily or definitively stop a service or all the services offered by him on the Site. The Seller will not be responsible for any damages of any kind that may arise as a result.
13.3 External link:
The Site may contain hypertext links to other websites. The Seller does not make any commitment concerning any other Internet site to which the Customer could have access via the Site and is in no way responsible for the content, operation and access to these sites.
13.4 Illicit content / Good morals:
Any action by the Client which aims to restrict or prevent another client from using or benefiting from the Site is strictly prohibited. The Seller reminds that the Customer may only use the Site for legal purposes and that he is prohibited from publishing or transmitting through the Site any unlawful, harmful, defamatory, pornographic, hateful, racist or otherwise harmful material. human dignity. In the event that the Seller is informed of the presence of illegal content on the Site, he would be entitled to immediately delete the content. The Seller also reserves the right to take all necessary measures to ensure that its rights are respected. The Seller is entitled to conduct electronic surveillance of posted documents and public areas of the Site to verify their compliance with the above requirements.
It is also prohibited to collect or store personal information about other customers.
The Seller reserves the right not to honor orders that contravene public order or good morals.
14. FORCE MAJEURE
Force majeure events are those which are unforeseeable, irresistible and external and make it absolutely impossible to execute the sales contract under the conditions provided for.
All force majeure events, defined by regulations and case law, constitute a cause for the suspension or termination of the Seller's obligations, if the event continues beyond one (1) month. The Seller cannot be held responsible for the non-performance of the contract concluded in the event of the occurrence of one of the aforementioned events.
15. APPLICABLE LAW / COMPLAINTS AND DISPUTES
The General Conditions of Sale are subject to Cameroonian law.
In the event of a dispute, the Customer can first of all contact the Seller's Customer Service to seek an amicable solution.
In the absence of an amicable agreement between the Parties via one of these voluntary procedures, the dispute will be submitted to the GICAM arbitral tribunal.